Return & Refund Policy – Naser Tech Store

At Naser Tech, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.

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🔄 Returns

✔ You may request a return within 7 days from the delivery date.

✔ To be eligible for a return, the item must be:
🔹 Unused and in the same condition as received
🔹 In original packaging with all accessories and tags

⚠ A return shipping fee of 3 JOD will be deducted from the refund amount.

📧 To start a return, please contact us at: info@nasertech.com

✔ Once your return is approved, we will send you instructions on how and where to return the item.
✖ Items sent back without prior approval will not be accepted.

📍 Return Address:
King Abdullah Street, Building 36
Amman 13111 – Jordan

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⚠️ Damaged or Incorrect Items

✔ Please inspect your order upon delivery.

✔ If the item is defective, damaged, or incorrect:
🔹 Contact us within 48 hours of receiving the order
🔹 We will evaluate the issue and resolve it at no additional cost

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❌ Non-Returnable Items

✖ The following items cannot be returned:
🔹 Sale or clearance items
🔹 Gift cards
🔹 Custom or special-order products
🔹 Personal care or hygiene products
🔹 Hazardous materials, flammable liquids, or gases

❓ If you are unsure whether your item is eligible for return, please contact us before purchasing.

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🔁 Exchanges

ℹ We do not offer direct exchanges.

✔ To receive a different item:
🔹 Return the original product following the return policy
🔹 Place a new order for the desired item

✔ This ensures faster processing and availability.

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💰 Refunds

✔ Once we receive and inspect your return, we will notify you of the approval status.

✔ If approved:
🔹 Refunds are issued to the original payment method
🔹 Processing time is up to 10 business days
🔹 Your bank or card provider may take additional time to reflect the refund

⚠ If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at:
📧 info@nasertech.com

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📞 Need Help?

✔ For any questions regarding returns or refunds, our team is happy to assist you at:
📧 info@nasertech.com